Media Enquiries

The Communications Team should be the first point of contact for all media enquiries.  We will ensure that enquiries are dealt with quickly and appropriately, liaising with all relevant patients, staff and security.

We are responsible for media relations as well as staff and wider public communications. 

Please contact us if you are a member of the media and would like to be added to our press release email distribution.

Condition Checks

We can only provide a condition check if we have the correct spelling of the patient’s name and/or their exact address or date of birth. This is to ensure that we have identified the correct patient.


All media enquiries should be referred to the Communications Team on 0300 422 4722 to ensure a quick and appropriate response.

We will not release information to the media about any staff member or patient without consent of the individual concerned.

Major Incidents

Should a major incident occur, Gloucestershire Hospitals NHS Foundation Trust has a contingency plan that includes arrangements for the media. There will be regular updates on the situation as well as opportunities for interviews. Depending on the type of incident, we will decide at the time on the best vantage point for photographs and filming.

Freedom of Information Requests

For guidance on submitting a Freedom of Information request please visit our Freedom of Information pages.

Photography and filming at the Trust

There are guidelines which we ask the media to follow when taking photographs or filming at our hospitals. Find out more


To contact the Communications Team, please telephone 0300 422 4722 or 0300 422 3563.  Alternatively email

Gloucestershire Hospitals NHS Foundation Trust operates an out-of-hours media service for urgent calls only. It should only be used if queries cannot wait until office hours. To access the service please contact the hospital switchboard on 0300 422 2222 who will direct your call to an appropriate member of staff.

We are based at Trust Headquarters, 1 College Lawn, Cheltenham, Gloucestershire, GL53 7AG. The press office is open 8am to 5pm Monday to Friday. 

Head of Communications & Marketing 

Craig MacFarlane

Telephone: 0300 422 4724

Deputy Head of Communications & Digital Communications Specialist

Alison Warren

Telephone: 0300 422 4722

Communications Specialists

Kate Jeal
Telephone: 0300 422 3563

Sarah Brown
Telephone: 0300 422 3120