Emergency Department


Need advice? Get help ASAP


We know that it's not always easy to know where to go when you need help with illness or injury, but it's not an emergency. 

For most everyday ailments, a trip to A&E is not the answer.

The ASAP website and App allow you to ‘Search by Service’ or ‘Search by Condition’ – providing a step by step guide through symptoms, self care and signposting to the appropriate NHS service.

Take a look and download the app now. 

Choosing the right health service for your condition or injury is vital if you are to get the best treatment.

If have an illness or injury and you're not sure where to turn, please use the ASAP Glos app for help or call 111. If you have a genuine emergency please call 999.

You can access emergency care 24-hours-a-day, every day of the year at our hospitals. Services at Cheltenham and Gloucester are different - for details,  please look at this graphic or click below.

emergency dept

An emergency includes: 

  • life or limb-threatening injuries
  • serious head injuries
  • chest pain
  • severe abdominal (stomach) pains
  • heavy bleeding 
  • broken limbs (fractures)
  • choking
  • breathing difficulties

Anyone who attends our EDs should expect to be seen and treated, admitted or discharged within four hours. Please be aware that we prioritise patients according to the seriousness of their condition so you may see others being treated ahead of you. 

Important information

Where should I take my child in an emergency?

If your child has a minor injury it may be best for them to attend your local Minor Injury Unit or GP rather than the Emergency Department (A&E). Please visit the ASAP site for information on these local services.

If your child is critically ill or needs to be admitted to one of our hospitals please call 999 and they will be taken via ambulance to Gloucestershire Royal Hospital (GRH). This is where our specialist paediatricians (children's doctors) are based and they can provide your child with the care they need. Please note there is no longer a paediatric assessment facility at Cheltenham General Hospital so if your child is likely require an overnight stay in hospital and you are bringing them to hospital yourself,  please go straight to GRH. 

Where should I go if I'm pregnant?

If you become unwell while pregnant and need to attend the Emergency Department (A&E) you may be transferred to Gloucestershire Royal Hospital where you can be cared for with the help of trained obstetricians and midwives who are based in our state-of-the-art Women's Centre.

If you have a general concern about your health during pregnancy please call your midwife for advice, or call our Maternity Advice Line or the delivery suites or birth units for advice and support. Read more about our maternity services.

Why have I been referred to Ambulatory Emergency Care?

Our staff will have undertaken a review of your presenting complaint and will have determined that you could be treated quickly by our Ambulatory Emergency Care (AEC) service. Read more about AEC

What is a trauma unit?

Our Emergency Department at Gloucestershire Royal Hospital (GRH) is now a major trauma unit. Major trauma describes serious and often multiple injuries where there is a strong possibility of death or disability. These might include serious head, chest, abdominal and skeletal injuries sustained as a result of accidents, sport or violence. 

Being a trauma unit means we provide specialist care for all but the most severe major trauma patients. These patients will usually be taken by ambulance directly to our nearest major trauma centre in Bristol.