Ambulatory Emergency Care (AEC)

AEC nurse & patients

AEC is a service which provides same day emergency care to patients at our hospitals. 

Useful numbers


The AEC unit  at GRH  is open from 8am - 6pm, seven days a week.  The AEC at Cheltenham General is open 8am - 6pm Monday - Friday.

Outside of opening hours please call your GP or if you consider it to be an emergency call 999.


The AEC at Gloucestershire Royal Hospital is based on level two of the Trauma Unit (marked TU on our maps). .

If you have any concerns or queries after you have left the unit please call the GRH AEC on 0300 422 6677

The AEC at Cheltenham General Hospital can be reached on 0300 422 3618

The unit at CGH is situated in College Road Wing (above the Emergency Department and co-located with the Acute Assessment Area and Acute Care Unit).  


GPs and other health professionals wishing to refer patients can find more information here.

AEC Patient Pathways (accessible to staff only)

Ambulatory Emergency Care (sometimes called AEC) is a service which provides same day emergency care to patients at our hospitals. This means that patients are assessed, diagnosed, treated and are able to go home the same day, without being admitted overnight. 

Why am I going to AEC when I came in to the Emergency Department (ED)?

The ED Staff will have undertaken a review of your presenting complaint at triage to determine whether your condition is suitable to assess, diagnose and treat within the AEC unit. 

This will enable you to go home the same day (with or without follow-up), without being admitted into hospital overnight.

Can someone come with me?

Yes.  If you wish to be accompanied by a relative that is fine.  However, we would ask you to consider other patients within the unit.

What happens in AEC

Read about your journey in AEC and some more common questions.

AEC Blood test tests aec tests

AEC for patients

Read about the six steps in AEC .

AEC for GPs

Find details about how to refer a patient.



Access answers to common questions about AEC.