Portering Services are part of the Estates and Facilities Division and have offices at both Gloucestershire Royal Hospital and Cheltenham General Hospital.
The Trustwide Portering Service operates a 24 hour, seven-day-a-week service. Our core functions are the transportation of patients and goods around our hospitals.
The vast majority of our work is patient related (both inpatients and outpatients). However our porters also play a crucial role in other services, acting as the Ground Safety Team for the Air Ambulance and being part of the Fire Team, with it’s primary role being one of access control.
The Portering Service has departmental standards which help us categorise and prioritise our workload and determine our response to the many and diverse aspects of the job that we do. These are:
e.g. Fire/Air Ambulance/Cardiac Arrest/Medical Emergency/Security Issues
- Two - To commence the task within 15 minutes
e.g. Chair/bed/stretcher patient movements
- Three - To commence the task within two hours
e.g. Health Records/Pharmacy/Pathology Specimen/Linen/Waste/Medical Equipment
- Four - To commence the task within 168 hours (one week)
e.g. office moves
If a request is urgent on clinical grounds then this must be conveyed to the Helpdesk Operator/Porter at the time of request.
Assistant General Manager – Support Services
Tel: 0300 422 3217 (Cheltenham General Hospital) – voicemail
0300 422 6354 (Gloucestershire Royal Hospital) - voicemail
Portering Services Manager (Cheltenham General Hospital)
Tel: 0300 422 3022 – voicemail
Portering Services Manager (Gloucestershire Royal Hospital)
Tel: 0300 422 6124 – voicemail
Cheltenham General Hospital
The service employs 73 staff to cover the shifts. There is a Portering Helpdesk (for staff use only on 0300 422 3023) which operates between 7.30am and 7.30pm, Monday to Friday inclusive. The Portering Co-ordinator carries bleep 1600 out of hours (for internal use only). This bleep, between the hours of 7.30am and 7.30pm serves as the Cardiac Arrest/Emergency bleep.
Gloucestershire Royal Hospital
The Service employs 63 staff to cover the shifts. There is a Portering Helpdesk (for staff use only on 0300 422 6650) which operates between 9am and 5pm, Monday to Friday inclusive. The Portering Co-ordinator carries bleep 2302 out of hours (for internal use only). This bleep, between the hours of 8am and 6pm serves as the Cardiac Arrest/Emergency bleep.