The latest information about changes to our hospital services in response to coronavirus (COVID-19).

Information:

This advice is for members of the public. If you work for Gloucestershire Hospitals NHS Foundation Trust, check the staff intranet for current guidelines on coronavirus.

Outpatients appointments

Wherever possible, outpatient appointments will be offered by telephone or video call from 26th March 2020. This is to minimise face-to-face contact and reduce the need for patients to travel to our hospitals.

We will contact you if you are affected by this change. If you do not receive a call from a specialist clinician, you should attend your appointment at the time and location stated on your appointment letter.

You may still need to attend in person for diagnostics like scans, endoscopies or cardiac tests. You should attend your scheduled appointment unless you or a member of your household is self isolating.

You will also be asked to attend Gloucestershire Royal or Cheltenham General Hospital if you have an outpatient appointment booked in a community hospital.

Information:

Please do not come to the hospital if you or anyone in your household has any symptoms of coronavirus.

If you need to cancel or change a hospital appointment, you should call the relevant department as soon as possible. Their number can be found on your appointment letter.

Advice for patients having cancer treatment

Advice if you are pregnant

Surgery

We are prioritising all emergency and urgent procedures at our hospitals, which may mean delays to:

  • non urgent day surgery
  • non urgent planned procedures

We will be in touch if we need to postpone your surgery or procedure.

Urgent (2 week) referrals

Your GP or dentist may refer you to our hospitals for a 2 week wait referral, to rule out the possibility that you have symptoms which could be a sign of cancer.

Appointments

To limit the number of hospital visits, some of our services will carry out the initial assessment of your symptoms by a telephone appointment.

This will allow us to decide if you can be booked for tests without any further appointment, or if we need to see you ‘face to face’.

If you have not yet received an appointment from us, you will receive an appointment shortly either by post, or our Central Booking Office will contact you to arrange your appointment.

If you are not called by a specialist clinician, you should attend your appointment at the time and location stated on your appointment letter.

Information:

Please do not come to the hospital if you or anyone in your household has any symptoms of coronavirus.

If you need to cancel or change your appointment, we will arrange a call from a specialist clinician to discuss your symptoms.

Attending our hospitals

If you need to attend our hospitals, we encourage you to respect national guidance on social distancing and lock down restrictions, as we aim to keep our outpatient departments as empty as possible.

In order to minimise crowding, we ask you to travel alone to the hospital if you’re able, in line with national social distancing advice.

Tests

We may not be able to provide tests as quickly as usual, but you will remain on a ‘cancer tests’ waiting list which will be monitored daily. As soon as we are able to arrange any tests we will contact you.

We will also give you a contact number at your first assessment, which you can use to call us if your symptoms change or increase.

NHS video call appointments

As part of our plans to reduce the risk of coronavirus infection, you may be asked to attend one of our virtual clinics through NHS video calling.

This allows you to speak to a clinician from home, so you can avoid travelling to our hospitals.

Find a full list of clinics where we currently offer video consultations.

Visiting restrictions

Information:

All visits to our hospitals have been stopped until further notice.

These restrictions apply to Gloucestershire Royal Hospital (GRH), Cheltenham General Hospital (CGH) and 7 community hospitals in the county:

  • Cirencester
  • The Dilke (Cinderford)
  • Lydney
  • North Cotswolds (Moreton-in-Marsh)
  • Stroud
  • Tewkesbury
  • The Vale (Dursley)

They also apply to the county’s mental health and learning disability inpatient units:

  • Wotton Lawn (Gloucester)
  • Charlton Lane (Cheltenham)
  • Berkeley House (Stroud)
  • Laurel House (Cheltenham)
  • Honeybourne (Cheltenham)

Exceptions may be made for relatives collecting patients who have been discharged, or relatives who wish to visit patients at the end of their life. You will need to phone the ward and speak to the nurse in charge to arrange any visiting allowance before coming to any of our hospitals or inpatient units..

Maternity wards and units

Our maternity wards are open for visiting, with the following restrictions:

  • only 1 birthing partner can accompany people in labour
  • only birthing partners can visit the maternity ward, the delivery suite and our birth units
  • no children or young people under the age of 16 should visit

Children's ward at Gloucestershire Royal Hospital

The children's ward is open for visiting, with the following restrictions:

  • only parents or guardians can visit the ward
  • no siblings or young people under the age of 18 should visit
BEST CARE FOR EVERYONE