Cheltenham General Hospital
Visiting Times11am - 8pm
0300 422 4009
First floor, St Paul's Wing
Snowshill Ward cares for gastroenterology and general medical patients and is located on the first floor of St Pauls Wing.
Two visitors per bed at any one time please. This is necessary not only because the patient will be overtired by more, but space is limited and overcrowding poses a health and safety hazard. We also limit the amount of flowers due to lack of space, infection risk and health and safety.
We usually have a quiet time between 1pm and 3pm so that patients may rest. Please speak to ward staff if you wish to visit at these times.
If you have any concerns during your stay with us or have any suggestions on how we can improve our service, please do not hesitate to talk to the Ward Manager or any of the staff nurses who are always willing to answer any questions whilst on duty.
You and your family will be informed of the best time to telephone for news.
Telephone numbers: 0300 422 4009 or 4109
Or Telephone Switchboard on 0300 422 2222 and ask for Snowshill Ward.
We ask that one person be nominated to ring for news and then relays the information to other friends and family.
Free Wifi is available on all our wards. If you have any difficulty accessing this, please speak to a member of ward staff.
Facilities include a day room, a newspaper trolley, a garden and easy access to the RVS shop.
For your comfort, we offer single sex accommodation, toilet and hygiene facilities.
Mealtimes and catering
With the exception of breakfast all meals are served from a hot trolley. You will be given a choice from a daily menu for all meals.
- Breakfast: 7.45 am - 8.30am
- Lunch: Starts at 1pm
- Supper: Starts 6pm
- Beverages: Mid morning / mid afternoon / late evening
There are two restaurants at Cheltenham General. The Blue Spa Café is located at the front of the hospital in the Centre Block. The Glass House Café can be found in St. Paul's Wing. Read more about food and drink in our hospitals
The catering staff are an integral part of the meal delivery service at Cheltenham General Hospital. The staff are visible on the ward throughout most of the day, serving food, washing up and cleaning in the ward pantry as well as delivering stock. The catering staff are easily recognised by their uniform; royal blue polo shirts, navy blue baseball caps and trousers.
- There are several RVS shops around the hospital.
- Newspapers and magazines can be purchased daily from the trolley which visits the ward between 10am – 12noon.
- A dietician, chiropodist, dentist and pharmacist are all available on site. Please ask a member of staff if you'd like to find out more.
- Please note: Smoking is not permitted in any building or within the grounds of any of our sites. Information and support is available to any patients who wish to stop smoking. Nicotine Replacement Therapy is available to help reduce your cravings during your stay.
We've got a good team of social workers based in the hospital. If you need any social help, please contact a member of staff they will be able to arrange this service.
If any special help is needed for communication, for example with translating, our staff will arrange an interpreter or your friends or relatives are welcome to help.
Chaplaincy staff visit the ward, or if you prefer, you may arrange for your own spiritual advisor to visit.