Latest Adult Inpatient Survey results recognise positive patient experiences
Patients have rated their experiences of care at Gloucestershire Royal and Cheltenham General hospitals positively, with the latest Care Quality Commission (CQC) Adult Inpatient Survey highlighting particularly strong feedback about the kindness and compassion shown by staff.
The 2025 survey published by the CQC asked people who had stayed in hospital during November 2025 about different aspects of their care, from admission and treatment through to leaving hospital.
A total of 451 patients from Gloucestershire Hospitals NHS Foundation Trust responded to the survey. Nationally, 58,139 people responded across 130 NHS trusts.
The Trust was rated as performing 'better than expected' in one question and 'somewhat better than expected' in a further seven questions. It was rated about the same as most other trusts across the majority of the questions measured.
The 2025 survey shows the Trust performing particularly well for kindness and compassion, and respect and dignity, with both areas scoring 9.4 out of 10 and rated as ‘somewhat better than expected’ compared with other trusts.
Patients also gave high scores for privacy when being examined or treated (9.7), having enough to drink while in hospital (9.7), confidence and trust in doctors (9.3), confidence and trust in nurses (9.2), and the answers they received from doctors and nurses when they had questions (9.1 for both).
The survey also found that patients were less likely to report being given conflicting information by different members of staff, with this question scoring 8.3 and rated better than expected.
"We know that how people are treated matters just as much as the treatment they receive. That's why I’m particularly pleased to see such strong feedback from patients about the kindness and compassion of our staff, as well as the respect and dignity they experienced while in our hospitals."
Kevin McNamara, Chief Executive Officer
The survey also provides a clear picture of where the patient experience is not yet where the Trust wants it to be. Discharge is one of these areas, particularly making sure patients and the people supporting them feel involved, know what happens next and have the information they need when they leave hospital.
Kevin continues:
“Patient feedback is one of the most useful ways we can understand what care feels like from the other side of the bed space. We will use these results alongside the other feedback we get from patients to focus our improvement work where it can make the greatest difference.
“I’d like to thank our staff for the care and compassion they show our patients every day, and our patients for taking the time to share their experiences. Their feedback is important in helping us to understand what we’re doing well and where we need to improve.”