Hearing services (Audiology)

Our team of experienced and highly-skilled hearing professionals will treat you with care and understanding and will pay particular attention to your individual hearing needs.

Coronavirus (COVID-19): updates to service


Find out more information about our hospitals' response to coronavirus (COVID-19), including changes to our services.

The hearing service is currently working under strict COVID restrictions whereby social distancing and infection control measures are still in place until further government notice.

We are therefore still operating a ‘remote-first’ service and therefore will ask all patients to send their hearing aid(s) for repair in the post, rather than offering a face to face service for this part of our services.

If you are not sure if your hearing aid is working and would like to check it, please check the information leaflets and videos below which provide basic hearing aid maintenance.

If you need urgent attention to your hearing aids, please post your hearing aids to:

Gloucester and Cheltenham Hearing Services
Gloucestershire Royal Hospital
Audiology Department
Great Western Road

Check Gloucestershire Deaf Association's latest coronavirus (COVID-19) updates.

Read the full video transcript of hearing services during coronavirus (COVID-19)

Very quickly, we moved to working remotely by phoning the patients, giving them instruction over the phone about how they could expect the service to be developed around them. Most of them had their hearing tested and ear measured before COVID-19. So they were ready and waiting for their hearing aids. We post their hearing aids through the post, had a conversation with them about how the hearing aid could work for them, how it would be beneficial to their needs. Even though their needs are probably quite different at the moment. And we would phone them back again a couple of weeks after the initial conversation to make sure that they received the equipment with instructions given we would send them a leaflet and making sure that they're happy with putting the hearing aids in their ear. So it can be a bit tricky. And then we would contact them again six weeks later to make sure that they've been able to use the hearing aid consistently over that eight week period and to make sure that they're getting the most of the hearing aid. And if they can't, then we would have to move on to the second stage. We've actually contacted more people by phone and video than we would have seen them face to face, so it's been very, very busy. So the message has always been, we're not closed, we're not closed for business. We are open for telephone conversations. We are open for video consultation. We also operate a very well used postal repair system. The team are absolutely fantastic. How could it do the job without them? They've been very encouraged and very happy to work differently. And the feedback that they're getting for patients is absolutely fantastic. So we've got to work with what we've got. And I feel it's working really well. But people need to know that we're here. People need to know that we can be contacted by phone, by email. It's sort of valuable on the Trust website. And I would encourage everybody to make full use of it.

Hearing aid batteries and tubing

You can order:

  • new or spare tubing
  • new hearing aid batteries

You can also contact us on 0300 422 6919 or email ghn-tr.hearing.services@nhs.net to do this.

Posting items for repair

If you need to post your hearing aid for a service or repair, please ensure you have paid the correct postage.

How do I get an appointment with a specialist?

If you are worried about your hearing and think you need some expert advice, please speak to your GP and ask them to refer you to an audiologist at one of our specialist clinics.

Hearing Services Contacts

If you need an appointment in Cheltenham, Cirencester, Tewkesbury or North Cotswold (Moreton), please call our Central Booking Office on: 0300 422 6773 between 9am - 4pm

If you need an appointment in Gloucester, Stroud, Tetbury, The Vale (Dursley) or Lydney, please call our Central Booking Office on 0300 422 6919 between 9am - 4pm or email: ghn-tr.audiology.appts@nhs.net

Gloucestershire Hospitals adult hearing services

Gloucestershire Hospitals adult hearing services tinnitus

Hearing-aid Clinics

GDA (living confidently with deafness and hearing loss) have revised their GDA Hearing aid clinics, this will be weekly and free. Read more information about the clinics here

Hearing aid consumables

If you require hearing aid batteries, flexi tubes, domes, filters, hooks or any other item that you might need for your hearing aid, please email: ghn-tr.hearing.services@nhs.net.

You can collect repaired hearing aids from 8.30am - 4.30pm at GRH and CGH only.

Button batteries (including hearing aids) can be hazardous to:

  • children
  • pets
  • people with dementia
  • people with a learning disability
  • people who lack capacity or rely on others for safety

Find out how to keep your hearing aid button batteries safe.

Hearing aid help

Hearing aid videos

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