Hearing services (Audiology)
Hearing services appointments
0300 422 6919
9am – 4pm (Monday to Friday)
Our team of experienced and highly-skilled hearing professionals will treat you with care and understanding and will pay particular attention to your individual hearing needs.
Mission:
To deliver high-standard evidence-based care that is individualised through shared decision-making, provided by a team of dedicated professionals.
Vision:
Where everyone is heard.
Values:
Empowering - We enable patients to make informed choices about their care.
Listening - We actively listen to achieve the needs of patients and colleagues.
Compassion - We treat patients with kindness and consideration.
Teamwork - We work together to achieve success.
We provide hearing aid batteries and accessories only to patients known to us.
We are still operating a ‘remote-first’ service and therefore will ask all patients to send their hearing aid(s) for repair in the post, rather than offering a face-to-face service for this part of our services.
If you are not sure if your hearing aid is working and would like to check it, please check the information leaflets and videos below which provide basic hearing aid maintenance.
If you have changed the tube and replaced the battery and the hearing aid still isn’t working, the quickest way to get it repaired is to post or drop it in to us at Gloucestershire Royal or Cheltenham General Hospital. Please include your contact details and the problem and we will repair and send back to you.
Note: We may not have capacity to repair while you wait. GDA Hearing Aid Clinics may also be able to help basic check and replace consumables (tubing).
Alternatively, please post your hearing aids to:
Gloucester and Cheltenham Hearing Services
Gloucestershire Royal Hospital
Audiology Department
Great Western Road
Gloucester
GL1 3NN
Hearing aid tubing
If you are a current patient who is known to our service, you can order new or spare tubing to be posted to you.
You can also contact us on 0300 422 6919 or email ghn-tr.hearing.services@nhs.net to do this.
Posting items for repair
If you need to post your hearing aid for a service or repair, please ensure you have paid the correct postage.
Battery Collection Centres
Find a list of locations throughout Gloucestershire where you can collect hearing aid batteries free of charge. You will need your brown battery book in order to do this. If you are not able to attend in person, someone else can collect these on your behalf as long as they present the battery book. If you require a replacement battery book, please contact the department.
As of 1 April 2026, we are no longer able to post hearing aid batteries to patients. To obtain more batteries, please refer to the collection locations document above. If you are housebound and no one is able to collect batteries on your behalf, please contact the department:
- Telephone 0300 422 6919
- Email ghn-tr.hearing.services@nhs.net
This service is for NHS Gloucestershire patients only!
How do I get an appointment with a specialist?
If you are worried about your hearing and think you need some expert advice, please speak to your GP and ask them to refer you to an audiologist at one of our specialist clinics.
Hearing Services Contacts
Our main clinics are held in Gloucester and Cheltenham. We also run outreach clinics several times a month at Cirencester, Tewkesbury, North Cotswold (Moreton), Stroud, The Vale (Dursley) and Forest of Dean (Cinderford).
To arrange an appointment, please call our booking team Monday to Friday on 0300 422 6919 between 9am - 4pm or email: ghn-tr.audiology.appts@nhs.net
Hearing aid Bluetooth issues'
If you are struggling to connect/re-connect your hearing aid/s to the Bluetooth on your mobile phone please find below the manufacturer guides for Android and Apple Devices:
If you are still struggling, we would recommend getting in contact with either the Gloucestershire Digital Support Drop-ins or The Library Computer buddy clinics.
They offer face to face support for individuals that would like support with technological devices:
Hearing-aid Clinics
GDA hosts free hearing-aid clinics across the county to assist NHS hearing-aid wearers with re-tubing and cleaning.
All clinics are by appointment only.
Tewkesbury
Mythe Medical Practice
1st Floor, The Devereux Centre
Tewkesbury, GL20 5QN
Tel: 01684 293278
Cotswolds
Badgersfield Community Room
George Lane, Chipping Campden, GL55 6EL
Tel: 01452 372999
Winchcombe Medical Centre
Greet Road, Winchcombe, GL54 5GZ
Tel: 01242 602307
Jameson Court Sheltered Housing
Community Room, Jameson Court
Moreton-in-Marsh, GL56 0EW
Tel: 01452 372999
Fisher House Sheltered Housing
Bartletts Park, Stow-on-the-Wold, GL54 1LS
Tel: 01452 372999
Phoenix Surgery (formerly Romney House)
41–43 Long Street, Tetbury, GL8 8AA
Tel: 01666 5023
Stroud & Dursley
St Laurence Church
Stroud Parish Church, St Laurence
The Shambles, Stroud, GL5 1JL
Stonehouse Community Centre
Laburnum Walk, Stonehouse, GL10 2NS
Tel: 01452 372999
Minchinhampton Surgery
Bell Lane, Minchinhampton, GL6 9JF
Tel: 01453 883793
Prices Mill Surgery
Newmarket Road, Nailsworth, GL6 0DQ
Tel: 01453 832424
GL11 Community Hub
Fairmead, Cam, Gloucestershire, GL11 5JS
Tel: 01452 372999
The Keepers Community Hub
Symn Lane, Wotton-under-Edge, GL12 7BD
Tel: 01452 372999
Gloucester
The Chamwell Centre
Longford Lane, Longlevens, Gloucester, GL2 9EU
(Tuesdays)
GDA
Colin Road, Barnwood, GL4 3JL
Tel: 01452 372999
(Wednesdays and Fridays)
St Oswald's Retirement Village
Gavel Way, Gloucester, GL1 2UF
Tel: 01452 372999
Cheltenham
Cleevelands Medical Centre
Sapphire Road, Bishops Cleeve, GL52 7YU
Tel: 01242 672669
Highbury Church
1–15 Priory Terrace, Cheltenham, GL52 6DU
Tel: 01452 372999
Cirencester
Beechgrove Court
Beech Grove, Cirencester, GL7 1BD
Tel: 01452 372999
United Church
Clarks Hay, South Cerney, GL7 5UA
Tel: 01452 37299
Forest of Dean
Mitcheldean Surgery
Brook Street, Mitcheldean, GL17 0AU
Tel: 01594 542270
Goode Court
Bream Road, Lydney, GL15 5JP
Tel: 01452 372999
Lydney Town Hall
High Street, Lydney, GL15 5DY
Tel: 01452 372999
The Main Place
Old Station Way, Coleford, GL16 8RH
Tel: 01452 372999
This service is for NHS Gloucestershire patients only!
Hearing aid consumables
If you require flexi tubes, domes, filters, hooks or any other item for your hearing aid, please email: ghn-tr.hearing.services@nhs.net.
If you require batteries, please refer to the collection centres document to find your nearest centre.
You can collect repaired hearing aids from 8.30am - 4.30pm at GRH and CGH only.
Button batteries (including hearing aids) can be hazardous to:
- children
- pets
- people with dementia
- people with a learning disability
- people who lack capacity or rely on others for safety
Find out how to keep your hearing aid button batteries safe.
Hearing aid help
Hearing aid videos
Find out more about sign lanaguage and lip reading courses.
