If it’s suitable for your care, you can now attend hospital appointments remotely with online video calling.

You can conveniently speak with a clinician from your home or work, saving you time and money.

If you have been offered a video appointment, it means a senior clinician has reviewed your case and feels it is appropriate for your care.  If during the consultation you and your clinician feel that another type of appointment is more appropriate, this can be arranged.

Attending your appointment

We will schedule your appointment as normal and write to you to confirm the details of the date and time. But instead of traveling to your appointment, you will get a link to an online clinic in a letter or by email.

Once you have followed the link, you will need to join the relevant online waiting area. Your clinician will be notified when you arrive, and they will join you as soon as they are ready.

Waiting rooms

Information:

You will only be able to access an online appointment if you have received confirmation.

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What you need

Do

  • a good internet connection (you can watch videos online)

  • an internet enabled device, like a PC, laptop, tablet or smartphone

  • a working camera, speakers and microphone (usually built into laptops or mobile devices)

  • a Google Chrome web browser, or Safari web browser (the service does not work with other browsers)

  • a private, well lit area where you will not be disturbed during your consultation

If you have an Android phone, you will need to download the Google Chrome app before trying to dial into your virtual clinic.

Will it cost money?

The service is offered free of charge as part of Gloucestershire Hospitals NHS Foundation Trust.

If you make your video call over a WiFi connection, your call will be free apart from what you already pay for your internet usage.

If you make your video call using your mobile data, you may be charged extra by your network provider if you go over your data allowance. You should connect to WiFi where possible, to avoid using your mobile data.

How to make a call

  1. Follow the link in your appointment confirmation letter, and click on your dedicated waiting room
  2. Click the Start video call button and follow the instructions on screen
  3. Wait in your own private video room to see your clinician
  4. Your clinician will see you arrive in the waiting area queue, and will join you as soon as they are ready

You do not need to create an account, because the information you enter will not be stored. Read a copy of our video calling privacy notice.

Once your appointment is finished, you will be directed to an anonymous online survey. Our online video calling service is still being developed, so we appreciate any feedback you can offer.

Troubleshooting

If you are having trouble accessing your online video call appointment, visit the NHS Attend Anywhere troubleshooting guide.

BEST CARE FOR EVERYONE