This notice relates solely to the use of Gloucestershire Hospitals NHS Foundation Trust’s video consultation service using the Attend Anywhere platform. The Trust is the data controller for any personal data.

Last updated: 3 March 2021

When you log in for an appointment using our online video calling service, we process your name and email address for the purpose of identifying you in the system waiting room to the clinician or other person you have an appointment with.


This information is not retained once the session has been completed.

We also process the personal information exchanged between you and our staff during the call. This is processed over a secure encrypted internet channel and is only accessed by you and our staff.

Attend Anywhere act as a processor for the Trust and do not have any access to your information

The legal basis for processing your personal data is that it is necessary for the purposes of the Trust’s official tasks as a health service provider.

The consultation is not recorded but our staff may make notes during or after the session for inclusion in your health records, or in our secure management systems as necessary.

For more information about how the Trust looks after your information and your rights please see our full privacy notice.