During your stay
Find out about WiFi, social media guidelines and how to raise a concerns while you're a patient.
What you can expect from us
When you are admitted to a ward you can expect everyone to introduce themselves as we are active supporters of the national #hellomynameis campaign.
All visitors to both hospitals and patients on our wards can access WiFi for free in almost all areas, using their own devices.
Users of the WiFi network will need to agree to Terms and Conditions before access, agreeing to a range of standards to help us maintain our duty of patient confidentiality.
To connect simply:
- Enable your WiFi: check the WiFi is turned on within your smartphone, tablet, laptop or other WiFi enabled device
- Connect to the network: select the GHC-Guest or NHSWiFi network from the choice of networks available
- Open your web browser: Open up the internet browser on your device. You will then be directed to a welcome portal where you can sign in.
You can listen to Cotswold Hospital Radio at both Gloucestershire Royal and Cheltenham General Hospitals. Read more about Cotswold Hospital Radio
Food and drink
All patients in our wards can expect three meals a day, prepared by our on-site catering teams. Read more about food and drink at our hospitals.
Money and valuables
Whilst you are able to keep personal belongings in your bedside cupboard, we strongly advise you not to keep any valuable items or large amounts of money with you in hospital. You will only need a small amount of money for your day-to-day needs.
If you have brought in cash or valuables these need to be handed to the nurse in charge who will arrange for its safekeeping and give you a receipt. We do not take any responsibility for personal items such as jewellery and money which are lost or damaged and have not been handed over.
We take patient privacy, confidentiality and our duty of care to vulnerable people in our care very seriously and want you to feel confident about our online behaviour. We have a social media policy which includes guidelines for staff on how they can protect the confidentiality of patients while they are online.
Please be assured that we will never post personal health information about any of our patients in a blog or a social media site.
We also want to ensure that patients adhere to the same standards while in our care to make sure that information or images of other patients are not released without their prior consent.
Taking photographs in our hospitals
Please see below our policy on the taking of photographs while on any of our sites or as an inpatient:
- Patients may take photos of themselves and/or their relatives for personal reasons, and for their own personal use only
- Express permission is needed for photographs to be taken of the inside of hospital premises, particularly wards and clinical areas (including Trust staff)
- Express written permission is needed from patients if photographs of them are to be taken on the wards and clinical areas
- This permission can only be obtained if the patient has capacity to give it. If the patient does not have capacity to give permission, photographs must not be taken
- If patients continue to take photographs after this has been explained to them and they have been asked not to, the Trust may take a decision on whether to contact the patient(s) whose photographs have been taken. In such a case, the Trust must make clear that they had no control over the taking of the photos, and inform the individual that they would need to take their own action if they wanted redress. The Trust would assist by providing information in these cases.
If you are worried about anything, have any questions about any aspect of your care or treatment or would like to raise a concern, please talk to the nursing staff on your ward in the first instance. You can ask to speak to the Ward Sister or if you don't feel this would be appropriate, please get in touch with our PALS team who will be happy to help you.