Cheltenham General Hospital

Visiting Times

9am - 9pm


0300 422 4110

Lilleybrook ward cares for patients being treated for cancer. We are located in the Oncology Centre at the rear of the hospital.

What to expect when you are admitted to our ward

On arrival on the ward you will be shown to your bed. Sometimes you may have to wait in the day room until your bed is ready, however we shall keep you updated.

You will be seen by a nurse who will admit you and by a doctor who will take your medical details. Often a blood sample will be taken as well.

We will keep you informed about and involved in your care during your stay with us.

Lilleybrook is a modern ward with good facilities and has a garden next to the ward.

The staff are keen to make your stay with us as pleasant as possible and will be only too happy to answer any questions that you might have.

Please be aware that smoking is not permitted in any building or within the grounds of any of our sites. Information and support is available to any patients who wish to stop smoking.


Visiting times are: 3pm – 4.30pm and 6pm – 8pm

Two visitors per bed at any one time please. This is necessary not only because the patient will be overtired by more, but space is limited and overcrowding poses a health and safety hazard. We also limit the amount of flowers due to lack of space, infection risk and health and safety.

We have a quiet time between 1pm and 3pm so that patients may rest.

Contact us

You and your family will be informed of the best time to telephone for news.

Telephone numbers: 0300 422 4010 and 0300 422 4110

Or Telephone Switchboard on 0300 422 2222 and ask for Lilleybrook Ward.

We ask that one person be nominated to ring for news and then relays the information to other friends and family.

You can bring your own phone with you.

Free Wifi

Free Wifi is available on all our wards. If you have any difficulty accessing this, please speak to a member of ward staff.


  • Facilities include a day room, a newspaper trolley, a garden and easy access to the RVS shop.
  • For your comfort, we offer single sex accommodation, toilet and hygiene facilities
  • The oncology information centre is near by for confidential advice and support

Mealtimes and catering

You will be given a menu card every day to choose your meals for the next day.

  • Early Morning Tea: 6.45am - 7am
  • Breakfast: 7.45 am - 8.30am
  • Lunch: Starts at 1pm
  • Supper: Starts 6pm
  • Beverages: Mid morning / mid afternoon / late evening

The catering team is an integral part of the meal delivery service at Cheltenham General Hospital. The staff are visible on the ward throughout most of the day, serving food, washing up and cleaning in the ward pantry as well as delivering stock. The catering staff are easy to recognise by their uniform; royal blue polo shirts, navy blue baseball caps and trousers.

Read more about Food and Drink in our hospitals

Additional information

There are several RVS shops around the hospital.

Newspapers and magazines can be purchased daily from the trolley that visits the ward between 10.00am – 12noon.

Any questions

If you have any concerns during your stay with us or have any suggestions on how we can improve our service, please do not hesitate to talk to the Ward Manager or any of the staff nurses who are always willing to answer any questions whilst on duty.

Social Services

We've got a good team of social workers based in the hospital. If you need any social help please contact a member of staff they will be able to arrange this service.

If any special help is needed for communication, for example with translating, our staff will arrange an interpreter or your friends or relatives are welcome to help.

Chaplaincy staff visit the ward, or if you prefer, you may arrange for your own spiritual advisor to visit.