Our Patient Advice and Liaison Service (PALS) and Patient Support Service offer confidential advice, support and information about your healthcare and our services.

Last updated: 20 December 2021

Patient Advice and Liaison Service (PALS)

Our PALS team are here to support our patients, relatives and colleagues by discussing their experiences and helping to resolve concerns.

Our team are friendly and supportive, and here to listen to you. PALS can support you in the following ways:

  • help answer your health-related questions
  • provide impartial information on a range of issues relating to hospital services
  • explain the Trust complaints procedure and how to raise a formal complaint
  • listen to your suggestions for service improvements
  • offer advice about the NHS and support groups outside the NHS

This service is available 8.30am to 4.30pm weekdays only.

Contact us

You can contact us by calling 0800 019 3282. If we cannot answer your call, please leave a message and we will call you back as soon as we can.

You can also email us at ghn-tr.pals.gloshospitals@nhs.net or write to us at:

PALS Office
Gloucestershire Royal Hospital
Great Western Road

Our offices are open Monday – Friday from 9.00am to 4.pm (closed on Tuesdays until 11.15am to allow for staff training). We are only able to offer limited advice at our offices due to social distancing regulations

We can also arrange to speak with you and other family members via video call. Video calling is as convenient as a phone call, with the added value of face to face communication.

If you would like to speak to a member of the team via video call, pleasecomplete our feedback form, providing details of what you wish to discuss. We will then contact you to schedule an appointment.

Share feedback

If you would like to tell us when something has gone well or if there is something we can improve, you can provide us with feedback.

This feedback will be shared with those involved in your care.