0300 422 3578

Our ophthalmologists carry out a wide range of treatments and surgical procedures for conditions of the eye such as cataracts, glaucoma and retinal problems.

Last updated: 8th April 2020

In response to patient demand, we have changed our triage service to 7 days a week from 8am to 8pm.

Our triage service is manned by experienced nurse practitioners who work alongside ophthalmologists who are offering a 24/7 service until further notice.

The triage line can be reached on 0300 422 3578.

What do I do if I have an eye problem?

Please be aware that our Ophthalmology Service does not provide walk-in or drop-in clinics.

When to go to A&E

If you are suffering from any of the following, please attend the nearest Emergency Department (A&E):

  • Chemical injury/chemical splash into the eye
  • Foreign body in the eye
  • Penetrating injury/ eye trauma
  • Eye pain associated with headache/nausea/vomiting with a sudden deterioration in vision

When to see an optician or GP

  • Acute, red, painful eye with blurred vision and increased sensitivity to bright light
  • Acute, red, painful eye and contact lens wear
  • Sudden painless loss of vision or a curtain/veil and sudden onset of flashes and floaters.

When to call the emergency eye line

  • If you are already a patient under the care of the eye service you can ring the emergency number on: 0300 422 3578 for help and advice regarding your eye condition or new symptoms
  • Painful, red eye with sudden deterioration of vision following eye surgery or an injection into your eye. You will need to be seen by the eye doctor.

Non-urgent issues

You can seek advice from a pharmacist about simple conditions such as conjunctivitis, or arrange to see an optician or contact your GP. If you are not sure how urgent your eye problem is, and it is the evening or weekend, you can ring: 111.

Emergency Eye Clinic

Patients who are referred to us for emergency care, either by A&E or another healthcare professional such as a GP, can be seen at our Emergency Eye Clinic. Patients with sight-threatening and serious eye conditions are seen according to clinical need, in a similar way to A&E.

If you have had eye surgery

If you have recently undergone eye surgery or other invasive eye treatment by our hospital Ophthalmology team and you are experiencing pain, sudden deterioration of vision or have other urgent concerns, you can ring our Casualty Eye Line on 0300 422 3578. Please note this number is for existing patients only.

This is a busy line and there may be a wait for your call to be answered. The line is open between 9am and 5.30pm, Monday to Friday. Outside of these hours your call will be diverted to the operator who can contact the on-call eye doctor as required.

General outpatient services

We provide the following services:

  • Cataract (provided through the General Ophthalmology Service)
  • Corneal and external eye
  • Eyelid disorders
  • General medical ophthalmology
  • General ophthalmology
  • Glaucoma (provided through the General Ophthalmology Service)
  • Lacrimal
  • Medical retina
  • Meibomian cyst
  • Metabolic eye disease
  • Metabolic eye/ strabismus/ ocular motility & neuro
  • Minor operations
  • Paediatric ophthalmology
  • Suspected cancer
  • Vitreo-retinal

Inpatient services

Inpatient and day case surgery is currently carried out at Cheltenham General and Tewkesbury Hospitals.

Useful links


Gloucestershire Hospitals NHS Foundation Trust is a qualified Clinical Trials Site of Excellence as a member of the European Vision Institute Clinical Trials Network (EVICR).