Emergency Department (A&E)
You can access urgent care 24-hours-a-day, every day of the year at our hospitals.
What happens when I arrive at the Emergency Department?
Your treatment starts as soon as you come into the department. On arrival, you will see a specialist emergency clinician called a triage nurse who will assess how serious your condition is. This allows patients with life-threatening problems to be seen first.
In our hospitals, all urgent and emergency care is provided from our two A&E departments at Gloucestershire Royal and Cheltenham General Hospitals.
What is an emergency?
An emergency includes:
- life or limb-threatening injuries
- serious head injuries
- chest pain
- severe abdominal (stomach) pains
- heavy bleeding
- broken limbs (fractures)
- breathing difficulties
Get advice with ASAP
We know that it's not always easy to know where to go when you need help with illness or injury but it's not an emergency.
For most everyday ailments, a trip to A&E is not the answer.
The ASAP website and App allow you to ‘Search by Service’ or ‘Search by Condition’ – providing a step-by-step guide through symptoms, self care and signposting to the appropriate NHS service.
Take a look and download the app now.
Minor Injuries and Illness Units (MIIUs)
You can continue to access the following Minor Injuries and Illness Units (MIIUs):
- Lydney (8am to 8pm)
- Stroud (8am to 8pm)
- Cirencester (8am to 8pm)
- North Costwolds (8am to 8pm)
- Tewkesbury (8am to 8pm)
- The Vale, near Dursley (accessible via NHS 111 or GP referral)
MIIU services are currently suspended at:
- The Dilke, near Cinderford (nearest alternative, Lydney)
Find information about minor injuries and illness units near you.
Urgent care for children
Our leaflet about children's emergencies gives parents a handy guide to symptoms and where to take your child when they need medical attention.
If your child has a minor injury it may be best for them to attend your local Minor Injury Unit or GP rather than the Emergency Department (A&E). Please visit the ASAP site
If your child is critically ill or needs to be admitted to one of our hospitals please call 999 and they will be taken via ambulance to Gloucestershire Royal Hospital (GRH).
This is where our specialist children's doctors are based and they can provide your child with the care they need.
Please note there is no longer a paediatric assessment facility at Cheltenham General Hospital so if your child is likely require an overnight stay in hospital and you are bringing them to hospital yourself, please go straight to GRH.
Urgent care if you are pregnant
If you become unwell while pregnant and need to attend the Emergency Department (A&E) you may be transferred to Gloucestershire Royal Hospital where you can be cared for with the help of trained obstetricians and midwives who are based in our state-of-the-art Women's Centre.
If you have a general concern about your health during pregnancy please call your midwife for advice, or call our Maternity Advice Line or the delivery suites or birth units for advice and support. Read more about our maternity services.
Visiting and accompanying patients
You may remain with patients who need emergency care until they are assessed. If you would rather wait outside the department, please ensure that the patient has your contact details.
Once patients have booked in at reception, one family member or visitor may remain with them until they have had their first assessment with the triage nurse. After this the nurse may ask visitors to leave unless the patient:
- has a learning difficulty or disability
- has dementia, delirium or a cognitive impairment
- has an acute mental health need
- needs a carer
- is pregnant
- is elderly or frail
- is vulnerable
- is under 16 (one parent only)
- other reasons at the discretion of the senior emergency department team