CQC rates Dialysis Services as ‘Good’

The Care Quality Commission (CQC) has rated Dialysis Services at Gloucestershire Royal Hospital as ‘Good’, following an inspection carried out in July 2025.

The dialysis service is provided by Diaverum Facilities Management Limited, working in partnership with Gloucestershire Hospitals NHS Foundation Trust.

The inspection assessed the service across the key areas of safe, effective, caring, responsive and well‑led, with the service rated Good in all areas.

The CQC highlighted a strong learning and safety culture, with staff demonstrating a clear understanding of safeguarding responsibilities and responding effectively in emergencies.

Inspectors found the service was well staffed with appropriately skilled professionals, and that staff received regular supervision, education and appraisals.

The environment was described as visibly clean, with equipment well maintained and medicines safely managed.

Patients were observed to be treated with kindness, dignity and respect, and were actively involved as partners in their care. The CQC noted that patients’ views and wishes were listened to and taken into account, supporting positive experiences and outcomes.

The report also recognised effective multidisciplinary working, including dietetic support and close collaboration with the Trust, with care and treatment regularly monitored to drive continuous improvement.

Blood results and key performance indicators were routinely reviewed to optimise patient outcomes.

Leadership and management of the service were described as clear, consistent and supportive, with governance arrangements in place to ensure oversight, learning and improvement.

The full report is available on the CQC website: Dialysis Services