Patient advice and support
Our Patient Advice and Liaison Service (PALS) and Patient Support Service offer confidential advice, support and information about your healthcare and our services.
About our Patient Advice and Liaison Service (PALS)
Our PALS team are here to support our patients, relatives and colleagues by discussing their experiences and helping to resolve concerns.
Our team are friendly and supportive, and here to listen to you. PALS can support you in the following ways:
- help answer your health-related questions
- provide impartial information on a range of issues relating to hospital services
- explain the Trust complaints procedure and how to raise a formal complaint
- listen to your suggestions for service improvements
- offer advice about the NHS and support groups outside the NHS
Contact us
Call us
0800 019 3282
If we cannot answer your call, please leave a message and we will call you back as soon as we can. We answer calls Monday to Friday between 9am to 4pm.
Email us
You can also email us at ghn-tr.pals.gloshospitals@nhs.net. We respond Monday to Friday between 9am to 4pm.
Write to us
PALS Office
Gloucestershire Royal Hospital
Great Western Road
Gloucester
GL1 3NN
Visit us
Our drop-in service is available on:
- Tuesday 10am to 2pm
- Wednesday 10am to 2pm
- Thursday 10am to 2pm
We can also arrange to speak with you and other family members via video call. Video calling is as convenient as a phone call, with the added value of face-to-face communication.
If you would like to speak to a member of the team via video call, please complete our feedback form, providing details of what you wish to discuss. We will then contact you to schedule an appointment.
Service enquiries
We would be grateful if you could direct your enquiry to the relevant service below:
- Requesting Health Records - ghn-tr.accessoffice@nhs.net
- Hearing aid issues - ghn-tr.hearing.services@nhs.net
- Wishing to raise a complaint - ghn-tr.complaints.team@nhs.net
- Work experience enquires - ghn-tr.careers@nhs.net
- Apprenticeship enquiries - ghn-tr.apprenticeships@nhs.net
- Amending/Booking an appointment - ghn-tr.outpatientbooking@nhs.net
- Recovery of lost property - Please contact the Ward/Department where the item was lost. Contact Switchboard on 0300 422 2222 for all Ward/Department telephone numbers.
- To locate a patient - Switchboard on 0300 422 2222
- Chasing results - Please contact your Consultants Secretary. Contact Switchboard on 0300 422 2222 for relevant telephone numbers.
- For X-ray, MRI, CT bookings - Please contact our Imaging Booking Office. Contact Switchboard on 0300 422 2222 for this.
Say thank you
Share feedback
If you would like to tell us when something has gone well or if there is something we can improve, you can provide us with feedback.
This feedback will be shared with those involved in your care.