Improving accessibility to our hospitals is very important to us. We worked in partnership with the Gloucestershire Sight Loss Council to create these hospital audio guides for Cheltenham General Hospital and Gloucestershire Royal Hospital.

Improving accessibility to our hospitals

Both of our hospitals continue to be transformed, with a range of new building works and refurbishments to improve access to services and the delivery of care.

To improve accessibility we are proud to have been able to work in partnership up with the Gloucestershire Sight Loss Council to create audio maps of a small number of services in Cheltenham General Hospital and Gloucestershire Royal Hospital.

This is the first time an audio map has been created for use our hospitals and we hope you find the guides helpful. These initial audio maps focus on eye services and the Emergency Departments and we hope to build a larger library in the coming months.

We welcome any feedback you may have to improve the audio guides and in making our hospitals accessible.

Audio guides

Below are the audio file links, which are separated between services in Cheltenham and Gloucester, that you can play through your browser to help you on your way.

Cheltenham Audio Guides

Audio Guide 1: Introduction

01. Audio Guide - Introduction

Audio Guide 2: Arriving at Cheltenham Ophthalmology

02. Audio Guide - Arriving at Cheltenham Opthamology Dept

Audio Guide 3: Finding your appointment in Opthamology

03. Audio Guide - Finding your appointment in Opthamology

Audio Guide 4: Fairview Day Unit at Cheltenham

04. Audio Guide - Fairview Day Unit at Cheltenham

Audio Guide 5: Eyford Day Unit at Cheltenham

05. Audio Guide - Eyford Day Unit at Cheltenham

Audio Guide 6: Cheltenham Emergency Department

06. Audio Guide - Cheltenham Emergency Department

Gloucester Audio Guides

Audio Guide 7: Gloucester Emergency Department

07. Audio Guide - Gloucester Emergency Department

Audio Guide 8: Gloucester Triage and Minor Injuries

08. Audio Guide - Gloucester Triage and Minor Injuries

Audio Guide 9: Gloucester Ophthalmology Part 1

09. Audio Guide - Gloucester Ophthalmology Part 1

Audio Guide 10: Gloucester Ophthalmology Part 2

10. Audio Guide - Gloucester Ophthalmology Part 2

Audio Guide 11: The Orchard Centre Gloucester: Eye Screening

11. Audio Guide - The Orchard Centre Gloucester- Eye Screening

Audio Guide 12: The Orchard Centre Gloucester: Ophthalmic Imaging

12. Audio Guide - The Orchard Centre Gloucester - Ophthalmic Imaging

Tell us how easy to use the Audio Guides are?

There are a number of ways you can get in touch with us, including our Patient Advice and Liaison Service (PALS) or the Communications and Engagement Team who have developed these audio guides.

For other options, please visit our contact us page.

How we created the audio guides

The Audio Guides were developed in partnership with the Gloucestershire Sight Loss Council and uses AI technology developed by elevenlabs.io