New patient experience videos support patients attending Fracture Clinic

25 Oct 2021, 11 a.m.

Earlier this year, the Trauma and Orthopaedics (T&O) team took steps to understand patients’ experiences of the Fracture Clinic service.

The team was concerned that Fracture Clinic consultations could sometimes appear rushed due to the high volume of patients they see and wanted to understand whether patients felt that their condition and management plans were explained sufficiently.

While the results revealed that patients had a very good experience overall, they did reflect that they would appreciate more information about procedures performed in the clinic. The audit showed that 87% of patients would like to have more visual information about procedures in the fracture clinics, such as plaster casts, splints and the removal of sutures. In response, the team has created some simple videos for patients, which are now available as a playlist on our Trust’s YouTube channel. These include:

  1. An introduction to Fracture Clinic (embedded below)
  2. Plaster casts
  3. Splints and slings
  4. Removal of k-wires
  5. Removal of sutures

The videos will be promoted through our social media and via QR codes on posters in Fracture Clinic. For patients who are less likely to access digital information, we hope that friends or relatives will help them to access the videos or share them to watch together.

“The Fracture Clinic project has been a great example of a variety of staff coming together with the aim of improving patient care. A special thanks to everyone involved in the project, including those who honed their acting skills for the videos! We hope they are useful and look forward to seeing the response.”

Mr Omar Ali Javed, Trauma and Orthopaedic Surgeon