Access to Records Portal: a secure gateway to personal information
Our new, centralised Access Management System (AMS) allows you to request copies of your personal information and medical records.
This secure portal provides the fastest and most efficient way to manage and submit personal information requests.
Whether you are a patient looking to request copies of your medical records, a staff member seeking access to your employee HR records, or an external legal or regulatory authority making an official inquiry, our portal ensures your request is processed safely, securely, and in full compliance with the data protection laws.
Who Can Use the Portal?
Our portal is designed to accommodate different types of requesters, they include:
- Patients and Individuals: Request copies of your own personal information or medical records.
- Third-Party Requesters: Family members, trusted individuals, or lay representatives can make a request on behalf of a living individual, provided they submit valid proof of representation authority (such as a signed consent form or a Lasting Power of Attorney for health and welfare).
- Representatives for Deceased Patients: Personal Representatives or individuals with a legal claim arising out of a patient's death can request copies of a deceased patient's records, provided they submit valid proof of entitlement (such as a grant of probate, letters of administration, or the deceased's will).
- Trust Employees (current and former): Securely request copies of your employee-related HR records, contracts, performance reviews, occupational health history, internal disciplinary records, and grievance files.
- Solicitors or Legal Representatives: Submit requests on behalf of clients with verified legal authority, instructional letters, or signed consent.
- Law Enforcement or Regulatory Bodies: Access dedicated disclosure routes for competent authorities (e.g., police forces, HMRC). Regulatory bodies such as the General Medical Council (GMC), Nursing and Midwifery Council (NMC), Health and Care Professions Council (HCPC) can also request personal information where it is strictly necessary to perform their statutory public functions.
Why Use the Portal?
- Enhanced Security: Your personal information is protected to the highest NHS Information Governance (IG) Standards.
- Streamlined Tracking: Monitor the real-time progress of your request from submission to completion.
- Digital Delivery: Download your completed records directly and securely via our portal without waiting for postal delivery.
How to Access the Portal
You can access the portal by creating an account via this link: https://gloshospitals.ams-sar.com/Account/SignUp.