Accessibility statement

Last updated: 15 September 2020

This website is run by Gloucestershire Hospitals NHS Foundation Trust. We want as many people as possible to be able to use our website. This means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using your keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader

We’ve also made our website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know that some parts of our website are not fully accessible:

• you cannot modify the line height or spacing of text
• our buttons do not all have accessible names
• some of our images do not have a text alternative
• some of our videos do not have accurate captions
• most older PDF documents are not fully accessible to screen reader software
• some of our forms are difficult to navigate using assistive technologies, like screen readers

You can also request information on our website in different formats, like accessible PDFs or easy read.

You can get in touch by calling 0300 422 2222, or by emailing ghn-tr.comms@nhs.net

If you cannot view the maps on our Hospital locations and maps page, please get in touch for directions.

We’re always looking to improve the accessibility of our website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact ghn-tr.comms@nhs.net

We can arrange for British Sign Language (BSL) and foreign language interpreters to support you during your visit to our hospitals.

Gloucestershire Hospitals NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

Non compliance with accessibility regulations

1. Some images and buttons do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all non-decorate images and buttons. When new content is published, we ensure to meet accessibility standards.

2. Some videos do not have accurate captions, so people with hearing impairments cannot access the information. This fails WCAG 2.1 success criterion 1.2.2 captions (pre-recorded).

All videos uploaded to YouTube are subject to automatic captioning, which we will ensure are edited so they are correct. In June 2020, we took out a licence with a transcription service, to ensure all new video content uploaded to our website could include captions or a full accompanying transcript.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, patient information leaflets, and forms published as Word documents.

By September 2020, we plan to either start fixing them, or replacing them with accessible HTML pages. Any new PDFs or Word documents we publish will meet accessibility standards.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.