Using TrakCare to improve access to Spiritual Care
by Allysun Gore
Poster Download
Background
The Chaplains team were using a report regarding patients requiring a spiritual care visit. However, the lack of contemporaneous data regarding ward moves and discharges, resulted in patients being missed by the chaplaincy team.
Method
A TrakCare Configuration and Business Analyst met with the chaplain’s team to understand their needs and how this could be met within the TrakCare system. They considered all available options and reviewed the team needs in line with available functionality. They allocated each of the chaplain’s team a role within TrakCare which facilitated each team member the ability to generate a TrakCare report of those inpatients who had requested a chaplain’s visit for spiritual care. The report was configurable; to show only patients who were actually in the hospital, reducing the teams time spent attempting to visit patients who had been discharged. The functionality also enabled the chaplain’s team to generate a report by faith, allowing the most appropriate team member to conduct the visit, enabling more time to be spent with each patient and provide more visits. The ward plan view was demonstrated so patients exact location could be found, reducing the need to interrupt nursing staff. A bespoke training package on the new functionality within TrakCare was devised and delivered to the chaplains’ team.
Results
In the first week after training, the chaplains team reported that 4 patients who would have been missed, were captured by the TrakCare report and each received visits from the chaplains team.