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patients, visitors and staff We understand that you may want to bring a gift, but we ask that you avoid bringing flowers as we have limited space, and
A refreshed strategy will help shape who we are, what we do, and, most importantly, why we do it.
we will provide the services to you, how we will charge you for these services, how we may change or end our agreement with you, what happens if there
“The report describes very openly and honestly how we found ourselves in the position that we did but more importantly it sets out what we are doing going
number so that we can inform you of your appointment time when we have it.
We purchased more visiting chairs. We now have the use of two overnight rooms for visitors.
What we do
We need to give patients confidence that we are doing all we can to ensure that the care they receive will be safe and effective at all times.
We are not able to offer emergency help.
“Each one of us has been touched by cancer and we all know many more people affected and that is why we started the fundraising drive in the village.
Where we have not met the required standards and have let patients and staff down, we apologise.
We will use this space to share publicly what we are doing and to provide updates on our progress.
We will weigh you when you arrive We will take your temperature We will check your heart beat and blood pressure We will explain this to you so you are
We will need to make sure that you have all of your medication and paperwork. We will get this done as soon as we possibly can.
As we come to the end of 2020, we would like to personally thank each and every one of you for your outstanding dedication, in what has been one of the
by Victoria Gaunt
“However, we also acknowledge that there are areas where we need to improve.
We also asked for their suggestions on solving the problem We trialled a bespoke ‘safe holding’ training session.
We are committed to making sure we have safe levels of staffing on our wards at all times.
that we do.
