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we will provide the services to you, how we will charge you for these services, how we may change or end our agreement with you, what happens if there
patients, visitors and staff We understand that you may want to bring a gift, but we ask that you avoid bringing flowers as we have limited space, and
number so that we can inform you of your appointment time when we have it.
We purchased more visiting chairs. We now have the use of two overnight rooms for visitors.
We need to give patients confidence that we are doing all we can to ensure that the care they receive will be safe and effective at all times.
Where we have not met the required standards and have let patients and staff down, we apologise.
We are not able to offer emergency help.
We will need to make sure that you have all of your medication and paperwork. We will get this done as soon as we possibly can.
As we come to the end of 2020, we would like to personally thank each and every one of you for your outstanding dedication, in what has been one of the
We will use this space to share publicly what we are doing and to provide updates on our progress.
by Victoria Gaunt
We also asked for their suggestions on solving the problem We trialled a bespoke ‘safe holding’ training session.
We are committed to making sure we have safe levels of staffing on our wards at all times.
Results We found that no members of midwifery staff wanted to be part of this pathway, and we could not get a team together to take this forward.
that we do.
“The report describes very openly and honestly how we found ourselves in the position that we did but more importantly it sets out what we are doing going
Our strategy must define who we are, what we do, and most importantly, why we do it.
Please be patient, we know you are here but we may be seeing other patients who are unwell or need urgent attention.
to provide a service that we are all proud of.
In hospital we describe a broken bone as a fracture.