ACUC (Acute Care Unit, Cheltenham)

ACUC provides rapid assessment, diagnosis and treatment of patients with urgent medical and surgical conditions. It also enables patients with acute conditions to be closely observed by an expert multiprofessional team.

How to contact the ward

You and your family will be informed of the best time to telephone for news.

Telephone numbers: 0300 422 3617/ 0300 422 3616

It would be helpful if one member of your family telephones and relays the information to the rest of your family and friends.

Please note: Smoking is not permitted in any building or within the grounds of any of our sites. Information and support is available to any patients who wish to stop smoking. Nicotine Replacement Therapy is available to help reduce your cravings during your stay.

Free Wifi

Free Wifi is available on all our wards. If you have any difficulty accessing this, please speak to a member of ward staff.

Mealtimes and catering

With the exception of breakfast all meals are served from a hot trolley.

• Breakfast: 8am
• Lunch: 1pm
• Supper: 6pm

Beverages: Served throughout the day.

The catering staff are an integral part of the meal delivery service at Cheltenham General Hospital. The staff are visible on the ward throughout most of the day, serving food, washing up and cleaning in the ward pantry as well as delivering stock. The catering staff are easily recognised by their uniform; royal blue polo shirts, navy blue baseball caps and trousers.

There are two restaurants at Cheltenham General. The Blue Spa Café is located at the front of the hospital in the Centre Block. The Glass House Café can be found in St. Paul's Wing. Read more about food and drink in our hospitals

Going home

Following your stay in ACUC you may be admitted to a specialist ward, transferred for further care elsewhere or discharged home. The team responsible for your care will discuss this with you.